Terms & Conditions

Terms & Conditions

Returns Policy

Stock items returned in original, unused condition and packaging with a valid receipt will be refunded in full if returned within 7 days (giftware, tiebacks, pictures etc.). No further return or exchange is possible unless prearranged. For rugs, see the separate policy below. Please note that your right to return products does NOT apply to the following categories unless they are faulty:

• Goods made, cut or ordered to your specification – i.e. any goods not held in CFC Interiors stock, including furniture, upholstery, fabric, PVC, flooring or goods customised to your requirements.
• Wallpaper, beds, mattresses, mattress toppers, mattress protectors, duvets, pillows, bedding, earrings and any other items classified for personal use.
• Clearance items including remnants – this includes all goods reduced by 50% or more.

If you wish to return something that has been delivered to you and require an uplift, the uplift will be charged at a minimum of £50 depending upon location. All products bought from the shop floor should be clearly inspected by customers at time of purchase, and any soiling or damage noted. If a product has been discounted due to shop damage or soiling, the item cannot be returned for those reasons after sale.

Refunds are issued in the same format in which they were paid. Cash is not held on the premises, therefore cash payments may be refunded by cheque or issued on a pre-arranged day. Deposits on custom-order goods are non-refundable.

Stock Policy

The estimated date that stock will arrive into our warehouse is approximate and not a set date. It is quoted using all the information at our disposal; sometimes, due to situations beyond our control, products (including curtains) can become delayed. In such cases CFC Interiors cannot be held liable and will endeavour to obtain the stock as soon as possible. Custom-order goods must be paid for in full when they arrive into CFC stores; deposits are non-refundable and you will be invoiced for the balance.

Goods can only be held in storage for one month and must be paid for in full. Any extension must be clearly stated on the sales order and agreed at the time of purchase. Longer storage can be arranged at a charge, and CFC Interiors will not be responsible for damage or deterioration while in storage.

When Purchasing Flooring

1. Inform staff of any irregularities in the floor – e.g. uneven surfaces or where nails cannot be driven in (pipes).
2. Inform staff what type of felt exists if you are not replacing it, especially if buying tufted carpet. Poor-quality or worn felt will shorten the life of a carpet.
3. Ensure your measurements are correct.
4. Fitters are freelance and not employed by CFC. CFC cannot be held responsible for damage or issues during fitting.
5. Carpet fitters will bag scraps of carpet but will not remove waste carpet.

For your flooring to be fitted efficiently, it is your responsibility to prepare the room: rooms must be empty (including previous floor covering and domestic appliances); floors must be dry and floorboards secure; ensure a key is left for fitters or a responsible person is available. Fitters are not responsible for disposing of packaging or waste. Failure to comply may mean the fitting cannot be carried out and an alternative date will be arranged; a minimum charge of £50 applies.

Important Points to Note

1. Once a carpet has been cut or ordered to your specification, it cannot be returned or cancelled; it has been tailored to your requirements and is therefore yours by contract. Deposits are non-refundable and the amount outstanding is due. Please check your carpet thoroughly prior to fitting and report any discrepancies immediately; once altered or fitted, CFC is no longer liable.
2. CFC Interiors does not employ carpet fitters. Our staff can provide details of self-employed carpet fitters for you to use at your discretion. All monies are to be paid directly to your fitter on completion. Your contract for the fitting is with the self-employed fitter, not CFC Interiors.
3. Please do not ask fitters to move your furniture and belongings. Any damage resulting if fitters are forced to remove items is not the responsibility of CFC Interiors.
4. All pile carpets are liable to shading, which is the appearance of light and dark patches arising from crushing of the surface.
5. All guarantees are those specified by the manufacturer. For stain-free guarantees, please note the care instructions for the relevant carpet.

Cancellation Policy (Fitting)

Fitting jobs must be cancelled or rescheduled at least 48 hours before the planned fitting date. A cancellation fee – a minimum of £50, charged in proportion to the size of the job – will apply for all fitting jobs cancelled within 48 hours.

Wooden Floors

When work is complete, only unopened boxes of flooring may be returned for credit within one month with an appropriate receipt; a credit note only will be issued. This applies only to flooring that CFC keeps in stock, not to custom-ordered goods, which are non-refundable.

When Purchasing a Rug

Refunds will only be issued for stock rugs returned within 3 days in original condition with a valid receipt and tags attached – no exceptions. Credit notes will be issued for stock rugs returned after 3 and up to 7 days in original condition with a valid receipt – no exceptions. Rugs cannot be returned after 7 days – no exceptions. Custom-ordered rugs cannot be returned – no exceptions.

When Purchasing Fabric

Ensure your measurements are correct – curtains, blinds etc. are made to the measurements signed for by the customer. CFC cannot take responsibility if a product does not fit if the wrong measurements have been signed for. Please check the quantity and inspect your fabric before it is cut, and report any faults or shortages immediately. Once you have altered the condition of the fabric (by cutting, upholstering etc.), CFC is no longer liable. Fabric, lining, trimming, wallpaper and other specially ordered products are non-refundable and non-exchangeable.

Delivery Policy

CFC offers a FREE delivery service for all orders over £750 (each drop of an order must amount to £750 or more) in Northern Ireland and the Republic of Ireland. Deliveries under that value are charged at £45. Deliveries to mainland UK and worldwide are priced upon application.

For your delivery to be carried out efficiently, it is your responsibility to prepare: designated rooms and hallways must be clear; ensure that goods chosen will fit through doors, up stairs and into the intended room; all goods must be inspected at time of delivery, as claims for damage will not be accepted afterwards; an adult or responsible person must be available to sign for goods. Please advise the salesperson if the intended driveway will not support a CFC lorry or may cause difficulty (e.g. lightweight manhole covers, low trees, narrow driveways).

• Goods will not be delivered until payment has been cleared.
• The delivery charge remains payable if you have not cancelled at least 48 hours in advance and are unavailable to take your delivery. Any subsequent deliveries will also be charged, even if the drop is over £750.
• CFC may ask you to send photos of any complaint, which can speed up the resolution process.
• Items collected from the CFC warehouse or shops must be inspected for damage before leaving CFC premises – complaints will not be accepted afterwards.

If you require an exact day and time, CFC Interiors offers a Premier Delivery Service (within circa 1 hour). There is a minimum charge of £95 for this service, with price depending on location and delivery size. These conditions of sale do not affect your statutory rights.

Online Terms & Conditions

General Terms

These general terms apply to the use of this website. By accessing this website and/or placing an order via one of our stores, you agree to be bound by the terms and conditions set out here. This site is owned and operated by CFC Interiors Ltd, HO – 31 Orritor Road, Cookstown, Co. Tyrone, BT80 8BE. All prices are quoted inclusive of VAT. We may monitor or record calls for training purposes.

Changes & Accuracy

When necessary we may modify or withdraw, temporarily or permanently, this website (or any part of it) with or without notice; change these conditions from time to time (your continued use demonstrating acceptance); and alter or extend promotions at any time. Any inaccuracies will be corrected as soon as practicable. Please note that computer monitors depict colour in different ways – request a fabric sample or visit our shops if you require exact colour verification.

Acknowledgement & Acceptance of Your Order

All website and telephone orders are legally binding. This does not affect your statutory rights, including any cancellation rights. Before ordering, it is up to you to ensure that goods chosen will fit through doors, up stairs and into the intended room. All orders must be paid for in full before delivery. Computer-generated acknowledgements are sent for all online orders. Lead times quoted at time of purchase are approximate; we will make every effort to keep you updated on any delays.

Cancellation (Consumer Contracts Regulations)

The Consumer Contracts Regulations only apply to your order if the goods have not been custom made to your specification, or if you have not examined the product in one of our showrooms. Where the regulations do apply, you can cancel by notifying us in writing before delivery or within 14 days beginning with the day after the date of delivery. Should you wish to return goods, it is your responsibility to take good care of them; you own the goods once delivered and are liable for any loss or damage.

Due to their intimate nature, all mattresses are delivered sealed in clear plastic wrapping that allows for inspection. Any mattress that has been unsealed will be deemed used and cannot be returned except where not as described or not of satisfactory quality.

To cancel your order, please contact us on 028 8676 3319 or email info@cfcinteriors.com.

Refunds

Following cancellation of your order, any monies paid will be refunded by the method you used to pay us, usually within 14 days. If you are unhappy with any aspect of your furniture, please contact the store where you placed your order; they will request photographic evidence of faults and work to resolve any issues.

Your Guarantee

Guarantees differ by product – please ask for the specific guarantee applicable to your item at time of purchase. The guarantee starts from the date of delivery and typically covers manufacturing defects. It does not cover deliberate damage, misuse, or use of the item in a commercial setting.

Non-Domestic Furniture

All our products are manufactured to conform with the ignition-resistance levels required for domestic furniture. If you intend to use furniture in a commercial property, it is your responsibility to ensure the products meet the standards required for that environment.

Miscellaneous Provisions

The contract between us shall be governed by UK and Northern Ireland law, and any dispute will be resolved exclusively in the courts of Northern Ireland. Our products are chosen on the basis that they will be used for domestic use. CFC Interiors Ltd (and its third-party delivery providers) shall be under no liability for any delay or failure caused, directly or indirectly, by circumstances beyond its reasonable control. If any portion of these terms is held to be invalid or unenforceable, the validity of the remaining sections shall not be affected.